Who We Are
Our Mission
We strive to provide collaborative resident- and community-based palliative care alongside our partners, clients, and families, ensuring a personal, dignified, and meaningful palliative experience.
Our Vision
A caring and collaborative community partner providing compassionate care for everyone on their palliative journey.
We Value:
Commitment
Compassion
Honesty & Integrity
Respect
Responsibility & Accountability
Strategic Directions 2025-2027
SD1: Achieve Excellence in Palliative Care
Ensure an outstanding experience for our palliative care residents, clients and their families.
Strengthen our organization’s culture by supporting a trusting, creative and collaborative learning and working environment.
Our Care Philosophy
Hospice palliative care providers across Ontario are united in their philosophy of care, values, and principles based on the work of the Canadian Hospice Palliative Care Association’s Model to Guide Hospice Care (2013). We recognize that providing care and comfort is a priority when a cure is not possible. We realize the value of attending to the emotional, social and spiritual needs along with a person’s physical health care needs. We view each person as having unique hopes, fears, anger, expectations and desires. Our inter-professional teams provide compassionate, supportive, palliative care, which is client-centred, holistic and culturally sensitive.
Ensuring Quality Care
Our staff and volunteers are dedicated to providing quality palliative care to our residents, their families, and the broader community.
As a member of the Burlington Ontario Health Team we have endorsed and adopted the Patient, Family and Caregiver Declaration of Values for Ontario.
Our process is guided by the values stated in the Declaration: Accountability, Empathy & Compassion, Equity & Engagement, Respect & Dignity, Transparency.